Wednesday, August 4, 2010

Paul

Paul is presenting about microblogging, with a focus on Twitter. (I am blogging this because he cannot continue to tweet.)

Goals, Issues, Challenges

Most participants are aware of Twitter. A few use it for personal purpose and organizational purpose.

Twitter only allows 140 characters.

Paul's presentation was created using Prezi.com - very cool!

It's really important to define/identify your readers - try not to mix audiences, otherwise, your messages will be very mixed or even confusing.

There may be no cost in getting the tool, but there is a lot of "human cost".

Who owns the content when the one responsible is twittering works for the organization and uses work time to do this.

The technical capability of staff in the same organization differs - belonging to different generations and with different experience with social media tools.

Functions

Based on Twitter

Estimated at 90 million users

Mindful of one's voice - e.g. being professional in the context of career development practitioners, being personal to make the message engaging and human

Setting up the profile; crosslinking to websites, blogs, or other web presences

Create consistency in appearance, e.g. using the same pic or avatar

The really "social" aspect is to re-tweet.

#hashtags - an identification keyword

(Paul recommends that CDC should support tweeting at the conference to create backend dialogue between conference participants.)

Add capacity by using Twitter Clients - software the enhances the twitter functions

Following others - an aggregate of information and knowledge

Use "supportive" software such as tinyurl.com to shorten long URLs

To post pictures, also using other supportive software, e.g. TweetPhoto

Organizational benefits

Build a community - making the conversation private

Enhance critical thinking and exchange between colleagues

Push out information for sharing purpose

Job postings for clients, research about potential leads in targeted industries / companies, build networks



Tina

Tina began by providing a definition of blog/blogging. It's essentially a journal online.

3 points to focus:
1. how to use blogs to work with clients?
2. what are the benefits for the organization?
3. how can blogs help PR and marketing?

For clients:
- personal blogs are like their online portfolios, thus requiring long-term commitment
- self-marketing
- requires good writing skills

For organizations:
- org learning blog / sharing knowledge and expertise
- internal info blog
- use blog for training

(Tina asked for feedback and comments at this point)
- colleagues to help one another in learning by sharing their thoughts
- use blogs to post resources and information as a way to reduce the flow of emails

For PR/marketing:
- helps search engines ranking if the blog is ACTIVE
- timely, dynamic, useful content for clients
- showcasing org accomplishments - establishing credibility
- content should be valuable for clients, not just for promoting the organization - "sticky" content

Some considerations:
- be very cautious about the content - it's your organizational publication
- know your reader
- be precise and concise - "byte-sized" content for easy reading
- what's your niche - what's unique about the content
- continuity of the blog requires staff training and succession strategy
- takes time - capacity of staff
- learning curve - also takes time
- maintain an organizational voice
- be careful with privacy and confidentiality
- be truthful in your content

Major tools:
- WordPress
- Typepad
- Blogger

BCCDA Training Day on Social Media

Well, here we are at Tii finally. Tina, Paul and I have been preparing for the Training Day. It has been an interesting experience collaborating online and meeting face-to-face. We hope that what we have planned will interest participants.